Liability

1. Section 1. Move Service

   Article 1 (Insurance)

   1. For the purpose of compensating for damage caused by accidents during the use of the Move service, the company may sign a contract with customer as the insured and the company as the contracting party, and the customer agrees to this.

   2. The details of the contract are governed by the insurance policy, and matters not provided for in this terms of insurance are governed by the insurance company.

   3. The Hero providing relevant service to the customer is insured with insurance but also is responsible for any damage that is not compensated by the insurance policy.

2. Article 2 (Prohibited actions for Customer)

   1. To enhance the service quality of KOKKOK Move, the following actions by customer are prohibited.

      1. Inappropriate behavior in the vehicle

         • Smoking

         • Drinking

         • Eating

         • Littering in and out of the vehicle

      2. Actions that interfere with the driving of the Hero

         • Obstructing the view

         • Physical contact

         • Controlling the driving devices

      3. Actions causing damage to the vehicle

         • Hitting

         • Scratching

         • Use of sticky substances like adhesive

      4. Transporting oversized luggage

         • Luggage exceeding the vehicle’s width

         • Luggage with a total dimension (width, length, height) exceeding 158cm

      5. Possession of hazardous materials

         • Firearms, knives, and other weapons

         • Explosive and flammable substances

      6. Accompanying pets without proper containment of pet transportation equipment

      7. Any other actions or activities that are subjected as illegal in the laws of Lao PDR

3. Article 3 (Prohibited actions for Hero)

   1. Customers can report to the company if you detect any of the following violations by Hero:

      1. Inappropriate behavior in the vehicle

         • Smoking

         • Drinking

         • Eating

         • Littering in and out of the vehicle

      2. Actions compromising customer safety

         • Using a mobile phone while driving

         • Drunk drivings

         • Exceeding the speed limit that has been regulated by the company and the laws of Lao PDR

         • Violating traffic signals

      3. Actions causing damage to the vehicle

         • Hitting

         • Scratching

         • Use of sticky substances like adhesive

      4. Asking for tips

      5. Charging for additional payment beyond the amount displayed in KOKKOK Move

      6. Denial of the provision of the proper amount of the change

      7. Driving a different vehicle from the one displayed in KOKKOK Move

      8. Allowing someone other than the Hero shown on KOKKOK Move to drive the vehicle

      9. Any other actions or activities that are subjected as illegal in the laws of Lao PDR

4. Section 2. KOKKOK Service

   Article 1 (Customer's Obligation for Damage)

   1. Customers are obligated to prove the value of goods. The proof can be provided through:

      1. Submission of the receipts issued at the time of the goods' purchase.

      2. Submission of invoice issued by the seller.

      3. Submission of estimates or Quotes prepared by experts.

      4. Submission of any other documentation proving the value of the goods.

   2. In cases customers fail to fulfill the obligations under the first paragraph in Article 1, there may be limitations on compensation.

5. Article 2 (Criteria for Damage Compensation)

   1. The amount of compensation for damages will be determined as follows:

      1. Total or Partial Loss: The documented value of the goods provided by the customer.

      2. Repairable Damage: Actual repair costs (After service costs).

      3. Irreparable Damage: Same as subparagraph a) above.

   2. However, the Hero shall not be liable for claims in the following cases:

      1. Improper packaging by the Customer.

      2. Customer attempts to deliver prohibited/restricted items against the guidance provided by the Hero.

6. Article 3 (Period for Damage Compensation)

   1. The Hero will compensate the customer within 14 days from the date the customer submits the required documentation under Article 1. However, This applies only if the supporting documents are authentic.

   2. However, this period may be extended in the following cases:

      1. Investigation required for the circumstances of the incident.

      2. Delays in determining the amount of damages.

7. The latest update date: 25th April, 2024