Privacy Policy

    1. Unless otherwise defined herein, capitalized terms used in this Policy (the "Policy") shall have the same meanings as those defined in our Terms and Conditions. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Lao Smart Mobility.

    2. This Policy explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition the Policy also explains the information which is provided or collected in the course of using the applications of the Company which exist in the websites or platforms of other companies.

    3. The Company is the controller of the information provided or collected in the websites on which the Policy is posted and in the course of using the applications of the Company which exist in the websites or platforms of other companies.

    4. Through this Policy, the Company regards personal information of the users as important and informs them of the purpose and method of the Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information.

    5. This Policy will be effective on the 1st day of June, 2024. and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails.

    6. Please review this Privacy Policy carefully so that you understand our privacy policies and practices.


    8. Since we use the Google Maps Application Program Interface(API), Google's Privacy Policy, as may amended by Google from time to time, is incorporated by reference:



    1. Information to be collected and method of collection
    2. Use of collected information
    3. Disclosure of collected information
    4. Time to store information
    5. Cookies and Similar Technologies
    6. User's right
    7. Security
    8. Modification of Privacy Protection Policy
    9. Data transfer to other countries
    10. Third party sites and services
    11. Protection of children personal information
    12. Contact information of Company
    1. 1. Information to be collected and method of collection

      Personal information items to be collected

        Personal information items to be collected by the Company are as follows:

        The Company may collect the information directly provided by the users.

      Title of serviceItems to be collected
      Internet service
      • Name, email address, ID, telephone number, address, national information, business license, encoded identification information (CI), identification information of overlapped membership (DI)
      • For minors, information of legal representatives (name, birth date, CI and DI of legal representatives)
      Online payment service
      • Name, address, telephone number, and email address
      • Payment information including account number and card number
      • Logistics information including address, name and contact information of recipient
      • Information of quotation, purchase and sales payment

      Information collected while the users use services

      Besides information directly provided by the users, the Company may collect information in the course that the users use the service provided by the Company.

      ListsItems to be collected
      Equipment information
      • Equipment identifier, operation system, hardware version, equipment set-up, type and set-up of browser, use information of website or application and telephone number
      Log information
      • IP address, log data, use time, search word input by users, internet protocol address, cookie and web beacon
      Location information
      • Information of device location including specific geographical location detected through GPS, Bluetooth or Wifi (limited to the region permissible under the laws)
      Other information
      • Preference, advertisement environment, visited pages regarding service use of users

      Method of collection

      The Company collects the information of users in a way of the followings:

      • mobile application, webpage, written form, fax, telephone calling, emailing, tools for collection of created information
      • provided by partner companies
    2. 2. Use of collected information

      The Company uses the collected information of users for the following purposes:

      • Member management and identification
      • To detect and deter unauthorized or fraudulent use of or abuse of the Service
      • Performance of contract, service fee payment and service fee settlement regarding provision of services demanded by the users
      • Improvement of existing services and development of new services
      • Making notice of function of company sites or applications or matters on policy change
      • To help you connect with other users you already know and, with your permission, allow other users to connect with you
      • To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics
      • To provide information on promotional events as well as opportunity to participate
      • To comply with applicable laws or legal obligation
      • Use of information with prior consent of the users (for example, utilization of marketing advertisement)

      The Company agrees that it will obtain a consent from the users, if the Company desires to use the information other than those expressly stated in this Policy.

    3. 3. Disclosure of collected information

      Except for the following cases, the Company will not disclose personal information with a 3rd party:

        when the Company disclosing the information with its affiliates, partners and service providers;

        • when the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company

        when business transfers occur;

        • we may share your Personal information with other parties, in connection with any acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing or any other type of business transactions. Your Personal Data will however remain subject to our obligations made in any pre-existing Privacy Notice that you have agreed to.

        when the users consent to disclose in advance;

        • when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies
        • when the user selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites
        • other cases where the user gives prior consent for sharing his or her personal information

        when disclosure is required by the laws;

        • if required to be disclosed by the laws and regulations; or
        • if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
    4. 4. Time to store information

      Once the Company have obtained the users' information, it will be maintained securely in the server of the Company until requested to cancel or self-login and cancel by the user; and subject to legal requirements and the internal policy, may be retained and used by the Company after deactivation of the relevant services where such information is still required for the purpose for which it was processed.

    5. 5. Cookies and Similar Technologies

        The Company may collect collective and impersonal information through 'cookies'.

        Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer.

        These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users.

        The items of cookies to be collected by the Company and the purpose of such collection are as follows:

      CategoryReasons for using cookies and additional information
      Strictly necessary cookies

        This cookie is a kind of indispensable cookie for the users to use the functions of the Service of the Company. Unless the users allow this cookie, the services such as shopping cart or electronic bill payment cannot be provided. This cookie does not collect any information which may be used for marketing or memorizing the sites visited by the users

      • Memorize the information entered in an order form while searching other pages during web browser session
      • For the page of products and check-out, memorize ordered services
      • Check whether login is made on website
      • Check whether the users are connected with correct services of the website of the Company while the Company changes the way of operating its Service
      • Connect the users with certain application or server of the Service
      Performance cookies

        This cookie collects information about the users of the Service of the Company such as the information of the pages which are visited by the users most. This data helps the Company to optimize its website so that the users can search that website more comfortably. This cookie does not collect any information about who the users are. Any and all the information collected by this cookie will be processed collectively and the anonymity will be guaranteed.

      • Web analysis: provide statistical data on the ways of using website
      • Advertisement response fee: check the effect of advertisement of the Company
      • Tracing affiliated companies: one of visitors of the Company provides anonymously feedback to the affiliated companies
      • Management of error: measure an error which may occur so as to give a help for improving website
      • Design testing: test other design of the website of Company
      Functionality cookies

        This cookie is used for memorizing the set-ups so that the Company provides services and improves visit of users. Any information collected by this cookie does not identify the users individually.

      • Memorize set-ups applied such as layout, text size, basic set-up and colors
      • Memorize when the customer respond to a survey conducted by the Company
      Targeting cookies or advertising cookies

        This cookie is connected with the services provided by a 3rd party such as the buttons of 'like' and 'share'. The 3rd party provides these services by recognizing that the users visit the website of the Company.

      • Carry out PR to the users as targets in other websites by connecting through social networks and these networks use the information of users' visit
      • Provide the information of users' visit to ad agencies so that they can suggest an ad which may attract the interest of the users

      The users have an option for cookie installation. So, they may either allow all cookies by setting an option in web browser, make each cookie checked whenever it is saved, or refuse all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company.

    6. 6. User's right

        The users or their legal representatives, as main agents of the information, may exercise the following rights regarding the collection, use and sharing of personal information by the Company:

        • Exercise right to access to personal information;
        • Make corrections or deletion;
        • Make temporary suspension of treatment of personal information; or
        • Request the withdrawal of their consent provided before

        If, in order to exercise the above rights, you, as an user, use the menu of 'amendment of member information' of webpage or contact the Company by sending a document or e-mails, or using telephone to the company (or person in charge of management of personal information or a deputy), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.

        We will screen and verify all requests beforehand. In order to verify your identity and/or authority to make the request, we may require you to provide supporting information or documentation to corroborate the request. Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

    7. 7. Security

      The Company regards the security of personal information of users as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification.

        • Encryption of personal information

          • Transmit users' personal information by using encrypted communication zone
          • Store important information such as passwords after encrypting it
        • Countermeasures against hacking
          • Install a system in the zone the external access to which is controlled so as to prevent leakage or damage of users' personal information by hacking or computer virus
        • Establish and execute internal management plan
        • Install and operate access control system
        • Take measures to prevent forging or alteration of access record

        However, even though the Company has fulfilled its obligation to protect personal information, the Company shall not be liable for any damages not attributable to the Company, such as the user's own negligence or accidents in areas not managed by the Company.

    8. 8. Modification of Privacy Protection Policy

      The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through the bulletin board of its website (or through individual notice such as written document, fax or email) and obtain consent from the users if required by relevant laws.

    9. 9. Data transfer to other countries

      Considering it engages in global businesses, the Company may provide the users' personal information to the companies located in other countries for the purpose as expressly stated in this Policy. For the places where the personal information is transmitted, retained or processed, the Company takes reasonable measures for protecting those personal information.

    10. 10. Third party sites and services

      The website, product or service of the Company may include the links to the ones of a third party and the privacy protection policy of the site of the third party may be different. Thus, it is required for the users to check additionally that policy of a third party site linked to the site of the Company.

    11. 11. Protection of personal information of children

      In principle, the Company does not collect any information from the children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction. The websites, applications, products and services of the Company are the ones to be provided to ordinary people, in principle.

    12. 12. Contact information of Company

      Please use one of the following methods to contact the Company should you have any queries in respect to this policy or wish to update your information:


      Name: Lao Smart Mobility Co., Ltd (Attention : Lao Smart Mobility Privacy Office)

      Address: Asean Road(T2), Nongdouang Village, Sikhottabong District, Vientiane Capital, Lao PDR

      The latest update date: 1st day of June, 2024