1. Chapter 1: Common Terms

      Article 1 (Purpose)

        The purpose of these Terms of Service (hereinafter referred to as the “Agreement”) is to establish the rights, obligations, and responsibilities of Lao Smart Mobility Co., Ltd. (hereinafter referred to as the “Company”), and the users of the KOKKOK service (hereinafter referred to as the “Service”), including Customers who purchase goods or services, and Sellers and Branches who offer such goods or services through the platform.

      Article 2 (Definitions)

      1. The term "KOKKOK" refers to both virtual and physical business locations, including websites and smartphone applications operated by the Company.
      2. The term "Service" means all services provided by the Company under the brand name "KOKKOK."
      3. The term "Customer" refers to an individual who is at least 14 years of age, has registered with a valid Laos mobile phone number (+856), completed the SMS OTP verification, and accesses the Service.
      4. The term "Goods" refers to both physical and virtual items that may be purchased via the Service.
      5. The term "Point(s)" means a form of virtual currency used within the Service. Points may be used in increments of 1 Point, with a minimum usage requirement of 1,000 Points.
      6. The term "Balance" means a prepaid virtual currency. Customers must link an Indochina Bank (IB) Account or Wallet upon registration to use the Balance.
      7. The term "Payment" means all economic transactions conducted voluntarily within the Service.
      8. The term “Seller” refers to a third-party individual or entity that independently registers on the platform.
      9. The term “Branch” refers to a business partner or sales entity that operates under a direct or contractual affiliation with the Company.
      10. The term “Account” means the unique user identity created by a Customer upon registration.
      11. The term “Third-Party Service Provider” means any entity other than the Company offering goods or services.
      12. The term “Refund” means a return of payment made through Points, Balance, or other means.
      13. The term “Chargeback” refers to the reversal of a payment by a financial institution.
      14. The term “PIN (Personal Identification Number)” refers to a 6-digit secondary verification code set by the Customer to secure transactions.
      15. The term “Force Majeure” means an event beyond the control of the parties which delays or prevents performance under these Terms.

      Article 3 (Effectiveness and Amendment of the Agreement)

      1. The Company shall publicly post the contents of these Terms of Service on the KOKKOK platform.
      2. The Company may amend this Agreement as necessary, provided that such amendments do not violate applicable laws. The Company shall notify Customers at least seven (7) days prior to the effective date.
      3. If a Customer does not explicitly express objection prior to the effective date, they shall be deemed to have consented to the revised Terms.
      4. If a Customer does not agree, they may terminate their use of the Service.
      5. Matters not explicitly stated shall be governed by applicable laws or the Company’s operating policies.

      Article 4 (Notice)

      1. The Company may notify Customers through phone calls, SMS, email, app-based push notifications, or platform pop-ups.
      2. For unspecified masses, the Company may substitute individual notices by posting the information for a minimum of seven (7) days.

      Article 5 (Establishment of the Contract)

      1. A service contract is established when a Customer agrees to this Agreement and completes SMS OTP verification. Only one account may be created per mobile phone number.
      2. Upon registration, an IB Cool Wallet or Account is automatically generated and linked to the Customer's account. This linkage is mandatory for Service use.
      3. The Company may reject applications from minors under 14, non-Laos numbers, duplicated numbers, or fraudulent registrations.

      Article 6 (Restrictions and Discontinuance of Service)

      1. The Company may restrict or suspend the Service if a Customer violates these Terms or disrupts normal operations.
      2. The Company may immediately suspend use for fraudulent activity, unauthorized programs, or illegal actions.
      3. The Company may restrict account access if a Customer has not logged in for over one (1) year.

      Article 7 (Attribution of Rights and Use of Works)

      1. All intellectual property rights pertaining to the services are owned exclusively by the Company.
      2. Customers shall indemnify the Company against any third-party claims arising from content posted by the Customer.

      Article 8 (Obligations of the Customer)

      1. Customers shall not engage in false registration, unauthorized use of content, illegal activities, spamming, interfering with other users, or bypassing security features. To participate in events, Customers must consent to both device and service push notifications.
      2. Customers must use only their own authorized payment methods.

      Article 9 (Obligations of Sellers and Branches to Customers)

      1. Sellers and Branches must offer legal goods in good condition.
      2. They must protect Customers’ personal information and comply with the Company's privacy policies.

      Article 10 (Obligations of the Company)

      1. The Company shall maintain stable service provision.
      2. The Company shall protect Customer personal information in accordance with its Privacy Policy.

      Article 11 (Disruption)

      1. The Service shall be available 24/7, excluding scheduled maintenance.
      2. The Company may suspend the Service for maintenance or emergencies and shall not be liable for unavoidable disruptions.

      Article 12 (Privacy)

      1. The Company complies with all applicable privacy laws and operates a separate "Privacy Policy."

      Article 13 (Termination of the Contract)

      1. Customers may request account termination at any time. However, termination is prohibited if there are ongoing services.
      2. Upon termination, any remaining Points and e-Gifts shall immediately expire and are strictly non-refundable.
      3. Deleted accounts are deleted for legal compliance. Customers cannot re-register with the same mobile number for seven (7) days following termination. Re-registration creates an entirely new account.

      Article 14 (Disclaimer)

      1. The Company is not liable for damages caused by force majeure, third-party failures, or Customer negligence.

      Article 15 (Resolution of Dispute)

      1. The Company shall operate a dispute resolution organization to handle legitimate complaints.

      Article 16 (Jurisdiction and Governing Law)

      1. This Agreement shall be governed by the laws of the Lao PDR.

      Article 17 (Membership Levels for Customers)

      1. Membership levels are determined based on the cumulative actual payment amount made through the KOKKOK App (excluding canceled/refunded amounts).

      Article 18 (Provision of Services)

      1. The Company provides various services through the KOKKOK App, including but not limited to food delivery services, mart delivery services, payment services, gift services, and online shopping services.
      2. The Company may also provide additional services such as Queue management, Reservation, and Lao Label (Barcode scanning).
      3. The Company may add, modify, or discontinue certain services in accordance with its policies.

      Article 19 (Payment Methods for Customers)

      1. Payments can be made via linked IB Wallet/Account using a dedicated 6-digit App PIN.
      2. Offline QR Payments: Customers may pay by scanning LAPNet standard QR codes at offline stores. As this is an instant wire transfer, in-app cancellation is not supported.

      Article 20 (Points)

      1. Points may be used in increments of 1 Point, with a minimum usage requirement of 1,000 Points.
      2. Earned Points are non-convertible to cash.

  2. Chapter 2: Electronic Vouchers (e-Gifts)

      Article 21 (Types, Usage, and Refund of e-Gifts)

      1. e-Gifts are categorized into Monetary Type and Product Exchange Type.
      2. [Strictly Non-Refundable] e-Gifts are digital discount products. No exchanges, cancellations, or refunds are permitted for a change of mind, even if unused.

      Article 22 (Validity of e-Gifts)

      1. e-Gifts are valid for exactly one (1) year from the date of purchase or gifting. Once expired, validity cannot be extended, and no compensation will be provided.

      Article 23 (Restrictions on the Usage of e-Gifts)

      1. The Company may restrict e-Gifts acquired illegally or through unauthorized methods.

  3. Chapter 3: Mediator of Mail Order Sales in e-Commerce

      Article 24 (Use of Service by Customers)

      1. The Company acts solely as a mediator of mail-order sales.
      2. Customers must review product details before purchase.

      Article 25 (Cancellation, Return and Withdrawal of Purchase Contracts)

      1. No User-Initiated Cancellation: Once a payment is completed for Food or Mart orders, Customers cannot directly cancel the order within the App. All cancellations must be requested through the Customer Center.
      2. Refunds are only granted for Seller-fault reasons. Simple change of mind is not accepted.
      3. Delivery Fee Refund: If multiple stores are in one order and at least one item has started dispatch, the delivery fee is non-refundable.
      4. Refund Method: Due to IB API limitations, original payment cancellations are not supported. Refunds will be processed manually via wire transfer by scanning the Customer's IB Wallet QR code.

      Article 26 (Company Disclaimer)

      1. The Company acts solely as a mediator and makes no guarantees regarding the products listed by Sellers or Branches.

  4. Chapter 4: Account Suspension, Termination, and Restrictions

      Article 27 (Account Suspension and Termination for Customers)

      1. The Company reserves the right to suspend or terminate accounts for breach of these Terms, illegal activities, or fraud.

  5. Chapter 5: Other Provisions

      Article 28 (Service Fees and Additional Charges)

      1. The Company may impose service fees after promotional periods, with prior notice.

      Article 29 (Interpretation and Priority of Terms)

      1. These Terms shall be interpreted fairly and governed by applicable laws.

      Article 30 (Dispute Resolution and Arbitration)

      1. Disputes shall be governed by the laws of the Lao PDR.

      Article 31 (Waiver)

      1. Failure to exercise a right does not constitute a waiver.

      Article 32 (Assignment and Transfer)

      1. Customers may not assign rights without written consent.

      Article 33 (No Partnership or Agency)

      1. These Terms do not create a partnership or agency relationship.

  6. ADDENDUM

    Article 1. This Agreement was amended on 1st April, 2026 and will take effect on 1st April, 2026